FAQs – China Tea & Food Tours for Foreign Travelers

FAQS

Tea Purchasing FAQs!

How do I purchase tea online?

Simply select your product → add to cart → enter shipping details → choose payment method → confirm order. We accept Alipay, credit cards (Visa/Mastercard), and PayPal.

Do you ship tea directly from Chinese tea mountains?

Yes! All teas are sourced directly from partnered tea farmers/plantations, ensuring freshness and traceability to their origin.

How do I choose the right tea for me?

Use our [Taste Test Tool] or explore curated recommendations by tea type (green/black/oolong, etc.), paired with brewing guides and flavor profiles.

What is the shelf life of your tea? How should I store it?

Unopened teas stay fresh for 12-24 months (varies by type). Store in airtight containers away from light and moisture.

Do your teas have organic certifications or quality reports?

We provide EU/USDA organic certifications for select products. Quality inspection reports are downloadable for specific items.

Tea Mountain Travel FAQs!

How do I book a tea mountain travel experience?

Choose from fixed itineraries (e.g., 3-day, 2-night tea-picking workshop) or request private custom tours. Book online to unlock tea purchase discounts.

What’s included in the travel package cost?

Includes local transportation, accommodation (traditional guesthouses), tea experience activities, and English-speaking guides. Excludes visas and flights.

Can I join the tour if I don’t speak Chinese?

All tours include English-speaking guides. French/Spanish guides available upon request (advance notice required).

Can I buy local teas during the trip?

Purchase directly at plantations or order tax-free via our website with global shipping.

Payment & Shipping!

What currencies do you accept?

Default currency: CNY (Chinese Yuan). Prices auto-convert to USD/EUR/etc. at checkout with real-time exchange rates.

How long does shipping take, and how are fees calculated?

Options: China Post or express carriers (e.g., DHL). Delivery to Europe/USA in 5-15 business days. Shipping fees update based on weight.

How do I track my order?

Tracking numbers are emailed upon shipment. Monitor via our website or the carrier’s official platform.

Who pays for import duties?

Duties vary by destination country and are typically the recipient’s responsibility. Check local regulations before ordering.

Trust & Security!

Is payment on your website secure?

We use SSL encryption and partner with Stripe/PayPal. Credit card details are never stored.

What’s your return/refund policy?

Unopened items can be returned within 30 days (customer covers return shipping). Free replacement for quality issues.

Will my personal data be protected?

GDPR-compliant. Data is used solely for order processing and never shared/sold to third parties.

Additional Services!

Do you offer gift wrapping and handwritten notes?

Yes! Customize gift boxes with free handwritten notes (English/Chinese options).

Is there a tea subscription service?

Subscribe to our “Monthly Chinese Tea Mystery Box.” Pause or cancel anytime.

Can I get tea brewing advice after purchasing?

24/7 chat support with tea experts for brewing, storage, and pairing tips.